| Q. |
What are your hours? |
| A. |
|
Pet Sitting:
|
Monday - Sunday: 7:00 am - 8:00 pm
|
|
Office:
|
Monday - Friday: 8:00 am - 5:00 pm
|
| All Calls received after 5 pm will be returned the following business day. Calls placed after 5pm on Friday will be returned the following Monday. |
|
| |
| Q. |
What is your application process? |
| A. |
We require a free 30 minute initial interview with the client before the pet sitting date. A comprehensive application on the client's pet(s) is filled out, and a contract is signed. |
| |
| Q. |
How many dogs do you sit/walk per session? |
| A. |
| Sit: |
1-4 dogs and cats |
| Walk: |
2 dogs |
|
| |
| Q. |
How long will you sit/walk my dog? |
A. |
15, 30 & 60 minute visits are available which include exercise and feedings. Dog park visits are 60 minutes each not including transportation time. |
| |
| Q. |
Do you offer upgrade options to extend the walk/sit time? |
| A. |
Yes. |
| |
| Q. |
Can I request off-hours sitting/walking session? Is there an additional fee for this? |
| A. |
In most cases we are happy to work with the client to meet any requests. |
| |
| Q. |
What is your cancellation policy? |
| A. |
Same day cancellation requires 50% of the service rate. No fee with advance notice. |
| |
| Q. |
What do you do in case of emergency? |
| A. |
Will follow the client's instructions. |
| |
| Q. |
Do you have a vet on call? |
| A. |
We do, however, if the client prefers their own vet, we would use theirs. |
| |
| Q. |
Do you have boarding facilities? |
| A. |
No, we believe in in-home care for your cherished pet(s). |
| |
| Q. |
Do you provide other services, such as watering plants and bringing in mail? |
| A. |
Yes. Hound & Home is a full service pet sitting company. We are happy to assist in any special requests you may have. |
| |
| Q. |
What are the advantages to using a pet sitter versus a kennel or a neighbor? |
| A. |
When using a pet sitter, you don't need to impose on friends or family who may not be reliable. Additionally, you don't need to make extra trips to and from the kennel before and after your vacation, and your pet won't be exposed to illnesses from other animals. If you believe your dog would do better in a familiar environment, then pet sitting is the best choice. |
| |
| Q. |
Are you bonded and insured? |
| A. |
Yes, we carry $1,000,000 of liability insurance per incident and a $5,000 bond. |
| |
| Q. |
What are your rates? What services do these rates include? |
| A. |
Our rates rates are very competitive. Please visit our services page for information about our offerings. |
| |
| Q. |
Do you charge extra for giving medication? |
| A. |
No, there is no charge. Administering medications is included. |
| |
| Q. |
What will you do if my pet becomes sick while I am away? |
| A. |
During your free consultation, we discuss this. You will provide us with a phone number to reach you. We will call you and tell you about your pet's condition. You will decide if we need to go to the veterinarian. If we do, you will speak with the veterinarian and authorize all treatment. If we can't reach you, we will make the necessary decisions. |
| |
| Q. |
Will I need to show a proof of vaccination? |
| A. |
No, but we will discuss your pet's medical history. We do not 'group walk' dogs with other dogs or socialize your pets with others. It is strictly one-on-one care. |
| |
| Q. |
Do you offer overnight service where you stay in my home? |
| A. |
No, we do not offer overnight service at this time. |
| |
| Q. |
How many times a day do you come to visit my pets? How long is each visit? |
| A. |
We can come up to four times. It is up to you. During each visit, we spend 30 minutes at your house. |
| |
| Q. |
What area do you service? |
| A. |
Caring for your pets in the areas of Alpharetta, Windward Parkway, Laurel Springs, Johns Creek, Cumming, Suwanee North Fulton and South Forsyth counties of Georgia. |
